Every Ory piece is made with care, and we want it to feel right when you wear it. If something isn’t quite the fit you hoped for, we’re here to help.
Our Policy
We don’t offer cash refunds. Instead, within 30 days of delivery, eligible items can be:
- Exchanged for a different size of the same item, or
- Returned for store credit to use on anything in our shop
What’s Eligible
To qualify for an exchange or store credit, items must be:
- Returned within 30 days of the delivery date
- Unworn, unwashed, and free of stains, odors, or damage
- In original condition with all tags still attached
Not eligible:
- Items marked as final sale
- Gift cards
How to Start an Exchange or Return
- Email us at natasha@orywear.com within 30 days of delivery.
- Include your order number, the item(s) you’d like to send back, and whether you’d like a size exchange or store credit.
- We’ll confirm whether your order is eligible.
- Ship it back. Once approved, we’ll send you a prepaid return label. Attach it to your package and drop it off.
Please don’t send items back without contacting us first, since returns sent without approval may not be accepted.
Return Shipping
Size exchanges: Free. Once your exchange is approved, we’ll email you a prepaid return label, and we’ll cover shipping your new size to you too.
Store credit: Once your request is approved, we’ll email you a prepaid return label. A $5 return shipping fee will be deducted from your store credit.
Attach the label to your package and drop it off at the carrier listed. Please ship your return within 7 days of receiving your label.
Size Exchanges
Exchanges depend on availability. If your new size is sold out, we’ll issue store credit for the full item price instead, with no return shipping fee.
Store Credit
Once we receive and inspect your return, store credit will be issued within 3-5 business days for the item price, minus the $5 return shipping fee (original shipping costs are not included). Your credit will be sent to your email as a code you can use at checkout, and it does not expire
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn’t what you ordered, email us within 7 days of delivery with your order number and a photo of the issue. We’ll make it right with a replacement or a full refund, and we’ll cover all shipping costs.
Questions?
We’re a small team and read every message. Reach out anytime at natasha@orywear.com and we’ll be happy to help.